Privacy Policy (POPIA Compliant)
1. Introduction
Core Trading Enterprise (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This policy outlines how we handle the information we collect from customers, suppliers, and website visitors in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
To provide our container and logistics services, we collect and process “personal information” as defined by POPIA, which may include:
- Identity Information: Full name, company registration numbers, and ID numbers.
- Contact Information: Email addresses, phone numbers, and physical/delivery addresses.
- Financial Information: Banking details (for refunds/payments) and VAT numbers.
- Technical Data: IP addresses and cookies when you interact with our website.
3. Purpose of Processing
We will only use your personal information for the purposes for which it was collected, including:
- Generating Proforma Invoices and Tax Invoices.
- Coordinating delivery logistics with drivers and crane operators.
- Communicating regarding order updates, quotes, or site requirements.
- Complying with legal obligations (e.g., SARS record-keeping).
- Marketing (only with your explicit consent).
4. Consent and Disclosure
By engaging with us or using our website, you consent to the processing of your data. We may share your information with third parties only when necessary for our business operations, such as:
- Logistics Partners: Third-party transport and crane operators to facilitate delivery.
- Financial Institutions: For payment processing and fraud prevention.
- Regulatory Bodies: Where required by law (e.g., FICA or SARS).
Note: We do not sell or rent your personal information to third parties for marketing purposes.
5. Data Security
We implement strictly controlled technical and organizational measures to secure your information against unauthorized access, loss, or destruction. This includes:
- Secure digital storage and encrypted communications.
- Restricted access to personal data to only those employees who need it to fulfill their duties.
- Physical security for any hard-copy documentation.
6. Retention of Information
We retain personal information only for as long as it is required to fulfill the purposes for which it was collected, or as required by South African law. Once no longer required, data is securely destroyed or de-identified.
7. Your Rights under POPIA
You have the following rights regarding your personal information:
- Right of Access: You may request a record of the personal information we hold about you.
- Right to Correction: You may request that we update or correct inaccurate information.
- Right to Objection: You may object to the processing of your information for marketing purposes.
- Right to Complain: You have the right to lodge a complaint with the Information Regulator of South Africa.
8. Cookies
Our website uses cookies to enhance user experience. You can choose to decline cookies in your browser settings, though this may affect the functionality of certain site features.
9. Contact Details
For any questions regarding this policy or to exercise your rights under POPIA, please contact our Information Officer:
- Email: sales@coretradingenterprise.co.za | coretradingenterprise@gmail.com
- Physical Address: Ezinambeni ext7, Kwa-Guqa, eMalahleni, 1039
- Phone: +27 064 007 5810